OUR SERVICES

OUR SERVICES

  1. Holistic, Trauma-Informed Approach

 We provide client-centered legal assistance, tailoring support to meet individual needs. Our trauma-informed approach ensures empathetic, meaningful guidance throughout every stage of the asylum process—from registration to legal advice on resettlement options.

  1. Comprehensive Client Support

Beyond legal aid, we connect clients with additional welfare and well-being services to address their broader needs holistically.

  1. Multilingual Accessibility

 With services offered in 11+ languages, we ensure inclusive support for a diverse client base. Our team of interpreters/translators also provides on-call interpretation, even in underrepresented languages such as Portuguese, Spanish, Twe and Wolof to meet the varied linguistic needs of asylum seekers.

  1. Information Services via WhatsApp Helpline mobile phone + WhatsApp. 

Our real-time WhatsApp helpline provides crucial information on asylum procedures and services available for asylum seekers, addressing administrative, legal, and practical concerns quickly and effectively.

  1. Legal Services

 We assist with registering asylum claims, preparing for interviews, navigating government websites, and offering case-specific legal support to help clients understand and manage their legal options effectively.

  1. Quality Over Quantity  

 We prioritize high-quality service delivery over sheer volume. By continuously evaluating our methods to align with legislative changes and client feedback, we ensure our services remain effective, accessible, and efficient.

  1.  Remote Service Flexibility with Limited In-Person Options

 Recognizing the varied circumstances of our clients, including those in Closed Centres or detention, we predominantly provide remote services. However, we offer limited in-person consultations with Athens-based lawyers for clients who can travel.

 

    

Service Delivery Goals for 2025 

  1. Strengthen Client-Centered, Trauma-Informed Practices
  • Enhance our empathetic approach, ensuring services remain responsive to client needs.
  • Tailor service delivery through improved collaboration with other welfare organizations.

 

  1. Forge Collaborative Relationships
  • Build strong partnerships with welfare services to address the holistic needs of asylum seekers and refugees.
  1. Maintain and Expand Services While Ensuring Quality
  • Continuously evaluate and optimize resource use to maintain service quality amid growing demand.
  • Expand services to improve accessibility and support more clients.
  1. Enhance Service Quality and Consistency
  • Refine our information collection and processing systems to improve decision-making and service delivery.
  • Maximize funding utilization for greater impact